I approached Focus Mediation for help in resolving a dispute with my neighbour that was threatening to become unpleasant. It took a single phone call with Jean to take the heat out of the situation and set things on a course that eventually solved the problem and restored good neighbourly relations.

After my first session with Sara I felt totally at total ease. It’s very overwhelming thinking that you are meeting a stranger to discuss your faults or failings. Sara was understanding, very reassuring and this helped me get everything out and move forward. I would 100% recommend Focus Mediation and in particular Sara Stoner; she has been amazing. 

Thank you for your time today. I was a little unsure as to what to expect. However, your calm professionalism helped put me at ease and made me feel that a solution that is right for both my wife and I might just come about with you guiding us through this process. Kind regards

Thank you so much to you and Nicola Lewis for helping us reach a resolution yesterday – we are so relieved that we could all agree on something that is workable for us all. We felt really listened to and understood, which we are very grateful for. 

I was actually dreading the process of mediation but felt much re-assured by the Mediators’ calm and straight forward way of taking us all through it.

A very professional service, delivered in a friendly and co-operative way, providing a good outcome for the client. 

Sara was very skilled at guiding/facilitating the process so that the important points were focused on and progress was made. I had quite honestly thought that we would not reach agreement and the fact that we did must be due in part to the work of Sara. I am, of course, extremely happy! One of the main purposes of engaging in mediation was, for me, allowing the girls’ opinions to be expressed and heard. Nicola, Sara’s colleague, was wonderful with my girls and their views were certainly expressed and heard as a result. Thank you! 

I felt only a good mediator could resolve this case. Thankfully we found Martin. He did an outstanding job and helped secure an excellent result. Martin went beyond the call of duty. 

I am genuinely grateful – Martin and Jean were invaluable throughout the process. My solicitor and I agree that the mediation made all the difference. Without their intervention, the matter would likely have proceeded after further delay to trial, to the benefit of no one. They really went the extra mile to obtain settlement. 

Jean was very professional. Explained the process from start to finish and we ended with a very positive outcome.

I feel that mediation was very beneficial as it helped my colleague and myself come to an agreement to put the past behind us and come to a conclusion to move forward. Jean was very approachable and the meeting was a success. 

Mediation was challenging but in the end very effective.

The service received was excellent from initial introduction to the final handshake. 

Although obviously emotional and stressful, Mary immediately put me at ease as she was both professional, yet most friendly and caring throughout the session. 

Caroline was an excellent mediator; very knowledgeable, pragmatic and professional. Her extensive know of the law was an invaluable guide throughout the mediation process. 

Mediation kept communication on track and reduced emotional conversation. Effectively guided us to a solution and provided an efficient process to resolve issues as they arose through facilitated discussion/expert input. 

Emma Bugg was professional with both us at all times, she remained impartial at all times and always listened at all times. She let both myself and my ex-partner make our decisions and overall it was an amicable experience 10/10.  

From the onset, Emma has been extremely professional, compassionate and informative. She has guided and supported us both through a very difficult process. An excellent service and one I would thoroughly recommend.

“We couldn’t agree on the care of a relative who had lost capacity. The mediation was carried out with empathy and fairness, with no judgments made on any issues. The mediators ensured discussions were kept to the point to ensure little delay. I wish you had had the papers sooner”. 

“Mediation was challenging but in the end very effective”. 

“Thank you all for your help, we are feeling very relieved. Please thank everyone involved they were of much help and it’s greatly appreciated”. 

Swift, efficient and successful. Thank you.

A good opportunity to have a structured and informed discussion in a professional environment. 

I want to say a special thank you for acting as mediator between myself and M. You’ve helped me to understand the importance of parenthood. I will try my up-most to build back the relationship with my son and work ‘with’ his mum to nurture and guide him through his life as lovingly and positively as I/WE can. I will also try to build back some form of parental relationship with M. Admittedly today was one of the most challenging sessions so far but despite this, I fully see the benefit in going through mediation. Thank you for remaining focused on the task set upon you and helping me to gain access/time with my boy. 

Caroline mediated us through a difficult and complex situation involving three parties – one of which was not present. Whilst my ex-partner and I were always committed to finding a solution, the mediation supported the inclusion of the third “non present” party in a way that would not otherwise have been possible and without, would have left us completely stuck and unable to proceed with our new lives. Caroline was everything I would hope a mediator to be – fair, neutral, kind, wise and committed to finding a way through. Divorce proceedings, in the main, come with deep pain and hurt – having a wise, gentle person to neutrally support was critical. 

I found Caroline extremely friendly and understanding. She put my fears at ease and conducted sessions very well. I believe we made huge progress in these sessions. 

We had several sessions with Mary over 15 months. The biggest achievement was to help us sort out our defended divorce and cross petition. It was extremely difficult to agree on the reasons for our divorce – Mary worked particularly hard to achieve this. Additionally Geraldine was fantastic at calming situations and making us focus on one problem at a time and the main issue within it. In summary I would recommend Focus to couples in a similar situation. We have resolved/agreed things that have allowed us to make key steps in moving forward. In my opinion we received excellent information from both mediators, which our respective solicitors always gave to us in a very disruptive and non-Resolution way. Thanks Geraldine and Mary, fingers crossed our divorce will go through this year. 

Many thanks Caroline for your superb mediation; I felt you approached our extremely difficult situation with great intelligence, perception and sensitivity. It was a big relief to avoid Court proceedings and I appreciated your helpful suggestions, as well as the way you encouraged us to focus on the children’s needs from both parents. I didn’t’t imagine such a positive outcome would be possible! Communication has definitely improved and the process of mediation has definitely had the effect of defusing our feelings as well as allowing both parents to recognise their joint role/input. I would definitely consider returning to Focus Mediation and would whole heartedly recommend the service. Many thanks! 

Initially found Mediation very difficult and I was very angry having been put in this situation in the first place. However, at the sessions Caroline helped both my ex-partner and I communicate more effectively for the ultimate goal of co-parenting our son. 

“The mediation was a scary experience and I felt vulnerable. However the mediator (Emma) made me feel at ease and that my safety was important. She allowed us to sit where we wanted and gave us a glass of water. She was very clear about the rules and expectations and occasionally referred back to them which reminded me why we were there. I found her to be very fair – sometimes she supported my ex-husband and sometimes me. She remained calm and assertive.”

“Overall I feel that the mediator was great at getting us to communicate and listen to each other and see things from each other’s perspective. We have come to an arrangement which we both agree with which without Caroline’s help would not have happened.” 

I found the mediation session to be rewarding and beneficial as it made both parties focus on the issues regarding the children and not divert into side issues.